Kilmore Racing Club (KRC), a prominent sports entertainment provider in Country Victoria, partners with Playbk Sports to expand the innovative Masterclass Series for staff development.
KRC has strategically chosen to enhance its commitment to staff performance by investing in the development of its workforce across all businesses under the KRC banner (Kilmore Racing Club, Kilmore Trackside and The Bendigo Club) through the Masterclass Series. The new courses, Mastering the Gaming Room and Operational Excellence & Non-negotiables, mark a significant enhancement in the series, aiming to further boost staff performance and operational efficiency across all KRC businesses, including Kilmore Trackside and The Bendigo Club.
Over 100 Masterclass courses have already been completed by KRC staff, with an impressive 95% satisfaction rate of the ease with which learning can be transferred to real-world scenarios. This high level of satisfaction underscores the importance of effective learning design, a key focus for both KRC and Playbk Sports.
“We are delighted to introduce these new courses to our Masterclass Series,” said Emma Walker, People and Culture Partner at Kilmore Racing Club.
“The feedback we’ve received through Racing Above highlights the tangible improvements in staff performance. The data we’ve gathered allows us to assess learning outcomes more precisely, and it’s clear that our staff truly value the investment in their development. The ability to transfer learning into practice immediately is crucial, and these new courses will further enhance that capability.”
Emma Walker, People and Culture Partner at Kilmore Racing Club
The expanded Masterclass Series now includes a diverse range of eLearning courses designed to empower KRC’s staff with specialised knowledge and practical skills, essential for delivering exceptional customer experiences. The course suite features:
- Split the Bill: Enhancing staff proficiency in point-of-sale software to efficiently manage transactions and provide seamless service to patrons.
- How to Make a Kick-Ass Coffee: An immersive tutorial that delves into the art and science of coffee making, equipping staff with the expertise to satisfy even the most discerning coffee enthusiasts.
- The Hospitality Edge: A transformative product aimed at unlocking the secrets of elite hospitality skills and behaviours, enabling staff to deliver unparalleled levels of service and foster lasting connections with customers.
- The Perfect Pour: A captivating course centred around the craft of beer pouring, exploring its cultural significance and community-building potential while imparting essential techniques for achieving the perfect pour every time.
- Operational Excellence & Non-negotiables: Focused on leveraging existing business principles specific to KRC environments, this course emphasises the importance of performing the little things to an exceptionally high standard, ensuring consistency and excellence in service.
- Mastering the Gaming Room: Designed as a bridge between regulatory compliance training and practical application, this course provides staff with key insights and knowledge specific to the gaming environments at Bendigo and Kilmore, equipping them to deliver exceptional service from their very first shift.
“We are thrilled to see the continued evolution of the Masterclass Series with these new courses,” said Damian Hecker, Co-founder of Playbk Sports.
“Our micro-course strategy is intentionally crafted to help staff transfer their learning immediately, addressing the forgetting curve that often plagues traditional training methods. By focusing on concise, actionable content, we empower KRC’s staff to apply their skills in real-world situations, ultimately enhancing the overall customer experience.”
Damian Hecker, Chief Operating Officer at Playbk Sports
To further support the integration of learning into practice, KRC has also conducted over 50 onsite support sessions where course outcomes come to life through a simple assessment and feedback process. These coaching sessions reinforce key areas of learning, ensuring that the knowledge gained is effectively applied on the job.
By leveraging Playbk Sports‘ expertise in delivering personalised eLearning solutions for the sports industry, KRC reaffirms its commitment to innovation and continuous improvement, further solidifying its reputation as a premier destination for gallops and harness racing events, as well as unparalleled hospitality experiences across all venues.
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About Kilmore Racing Club:
Kilmore Racing Club (KRC) is a premier sport entertainment provider known for its exhilarating horse racing events. With Kilmore Trackside and The Bendigo Club under its umbrella, KRC offers unforgettable experiences for patrons seeking thrills and entertainment. Committed to excellence in hospitality, KRC is dedicated to providing world-class service and fostering a culture of continuous improvement among its staff.
About Playbk Sports
Playbk Sports empower elite sporting organisations with cutting-edge, immersive eLearning and fitness technology programs to bridge geographic divides, personalise fan experiences, and unlock new revenue streams.
We’re trusted by the biggest teams in sport, including the National Football League (NFL) and clients across the Australian Football league (AFL), National Rugby League (NRL), as well as AusCycling and Special Olympics Australia who form part of a global movement for people with an intellectual disability.
