ACCEPTABLE USE POLICY

Version 1.0 | Effective date: 9 November 2026

This policy sets out how to use a Playbk learning platform safely and respectfully. It applies to learners, teachers, group leaders, client administrators and other authorised users. By signing in to or using the platform, you agree to follow these rules. Read them with the terms of use and Privacy Policy for your platform. The summary for young people at the end of this policy explains the main rules in simpler language.

1 Who provides the platform

Playbk means WISDOM 101 ENTERPRISES PTY LTD (ACN 607 110 583, ABN 11 607 110 583), trading as Playbk SportsTech and using the Playbk Sports brand. Playbk provides learning platforms for schools and client organisations such as sporting bodies and program providers.

Your client organisation sets the program requirements. Your school or organisation manages your participation and authorised access. Features differ between platforms. Rules about uploading, messaging or sharing apply only where those features are available.

This policy sets conduct rules. It does not grant additional content rights, replace the applicable terms or privacy notice, or establish a new minimum age. Follow the eligibility and parent or guardian authorisation requirements stated for your program. Ask your teacher or program administrator if these are unclear.

2 Use the platform for its intended purpose
  • Use the platform for authorised learning, teaching, participation, administration or support. Follow your program instructions and use only the areas your role permits.
  • Submit your own work and represent your identity, participation and results honestly. Do not impersonate another person, alter someone else’s results or obtain certificates through deception.
  • Do not use the platform for unauthorised advertising, spam, selling, gambling or unrelated commercial activity.
3 Protect your account
  • Keep your password, verification codes and recovery codes private. Do not share your individual account or use someone else’s account.
  • Follow the password and authentication requirements shown for your account. Sign out when using a shared device.
  • Tell your teacher, administrator or the reporting contact promptly if you think someone has accessed your account. Do not include passwords or verification codes in a report.
4 Treat people respectfully
  • Do not bully, harass, threaten, discriminate against or humiliate anyone. Respect differences in background, ability and identity.
  • Do not share hateful, sexually explicit, exploitative or otherwise unlawful material. Do not encourage violence, exploitation or dangerous behaviour.
  • Do not pressure someone to share private information, images or contact details, keep unsafe contact secret, or move a school interaction to a personal channel.
  • Do not retaliate against someone who raises a concern or asks for help.
  • Adults must communicate with students only through approved platform features or channels approved by the school or organisation, and only for authorised program purposes.
5 Protect personal information

Only enter information needed for the activity. Do not put passwords, home addresses, private contact details or sensitive personal information into profiles, free-text answers or uploads unless the activity specifically requires it through an authorised process.

  • Do not access, copy, download or share another person’s records unless your role authorises it and it is needed for the task.
  • Before uploading or sharing someone else’s photo, work or personal information, obtain the required permission through your school or organisation. Being able to download a file does not give permission to redistribute it.
  • Do not upload class lists, learner records or restricted course material to personal cloud accounts, public websites, social media or external AI tools without explicit organisational authorisation.
  • If you see information you should not have access to, stop viewing it and report where you found it. Do not investigate further or circulate copies.
6 Upload and use content responsibly

Upload only files relevant to the activity, in the permitted format. Do not upload malware, disguised executable files or content intended to damage or disrupt the platform. Avoid unnecessary personal information and location details in files.

Course resources, videos and other materials may belong to Playbk, a client organisation or another rights holder. Use them only as allowed by the applicable licence, program terms or law. Do not bypass video restrictions, remove ownership notices or republish restricted material.

Uploading work does not by itself transfer ownership to Playbk. Ownership and any permission to use submitted material remain governed by the applicable agreement and law. This policy does not create an additional licence.

7 Keep the service secure

Do not bypass permissions or authentication, guess other people’s credentials, scrape personal information, introduce malicious code or deliberately disrupt the service. Security testing requires prior written authorisation from Playbk. If you discover a possible weakness accidentally, stop and report it without accessing more information.

Administrators must use their access only for approved duties. Do not install integrations, export learner records or change security settings unless specifically authorised. Use the approved change and support processes.

8 Report a concern or ask for help

If something makes you feel unsafe, stop the interaction. Young people can tell a trusted adult, teacher, parent or carer and ask them to help report it. You may also report directly to Playbk, including if the concern involves your usual teacher, administrator or a Playbk staff member or contractor.

You can contact Playbk about:

  • child safety concerns and complaints, including concerns about the conduct of Playbk staff or contractors;
  • bullying, harmful content or other breaches of this policy;
  • security concerns, including suspected account compromise or a possible weakness in the platform;
  • privacy complaints and requests to access or correct personal information; and
  • technical faults or problems using the platform.

Playbk contact for all reports and requests: su*****@**********ts.com. Put “Child safety”, “Security”, “Privacy” or “Fault” in the subject line so your report reaches the right person quickly.

Include the platform name, page or lesson, approximate time and a short description. Share only information needed to investigate. Do not download or forward suspected child sexual abuse material; report its location instead. We aim to acknowledge reports within two business days. Child safety and security reports are prioritised and reviewed as soon as they are received.

This reporting route is not an emergency service. If someone is in immediate danger, call 000. You do not need to wait for a platform response.

Privacy complaints and requests are handled by Playbk’s Privacy Officer under the Playbk Privacy Policy, which is linked from every Playbk platform. If you are not satisfied with our response within 30 days, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. You may ask for help making a report in an accessible format.

You can also get help from:

  • eSafety Commissioner (esafety.gov.au/report) for serious cyberbullying of a child, image-based abuse and illegal or harmful online content.
  • Australian Centre to Counter Child Exploitation (accce.gov.au/report) for online child sexual exploitation.
  • Kids Helpline (1800 55 1800 or kidshelpline.com.au), a free, confidential service for young people, available any time.
9 How concerns and breaches are handled

Playbk and the relevant client organisation will assess reports and take action appropriate to the risk and their responsibilities. Actions may include guidance, a warning, restricting a feature, removing content or suspending access. Urgent protective action may be taken while a concern is investigated.

Where safe and appropriate, the affected user will be told the reason for a restriction and what needs to happen next. Decisions will consider the seriousness of the conduct, the user’s age and circumstances, and any immediate safety risk. Reporting a concern in good faith is not a breach.

You can request a review through the reporting contact and explain why you disagree. Where practicable, someone who did not make the original decision will review it. Information about other people or an ongoing investigation may limit what can be shared.

Reports and relevant records will be handled under the applicable privacy notice and approved retention rules. Information may be referred to the relevant school, client organisation or authorities where appropriate and lawful. This policy does not promise continuous monitoring of all activity.

Concerns about child-safety-related misconduct by Playbk staff or contractors are escalated to Playbk management, the affected person’s access is restricted while the concern is assessed where appropriate, and the matter is reported to the relevant school or organisation, police or other authorities as required by law.

10 Changes to these rules

The current version and effective date are shown at the top of this policy, which is published on the Playbk Sports website and linked from each platform. When we make significant changes, we will update the version and effective date and tell users through the platform or their school or organisation. Where required, we will ask you to accept the updated rules before you continue using the platform. Previous versions are available on request.

Using your learning platform safely

A summary for young people | Version 1.0

Your learning platform is a place to learn and take part in activities. These rules help everyone use it safely. Ask a teacher or trusted adult to explain anything you do not understand.

Be kind

Treat people with respect. Do not tease, threaten or share things to embarrass someone. It is OK to disagree politely.

Keep your login private

Use your own account. Keep passwords and security codes secret. Sign out when you finish on a shared device.

Keep private information private

Do not share your address, phone number, passwords or someone else’s information in an activity or picture. Ask your teacher before sharing a photo or another person’s work.

Use your own work

Be honest about your work and results. Follow your teacher’s instructions. Do not copy or share videos and resources unless you have permission.

Stay in the right places

Use the activities and channels your school or program has approved. Do not try to open another person’s account or records.

Ask for help

If a message, image or request makes you worried, stop and tell a trusted adult. Do not reply or pass it on. If the first adult cannot help, tell another trusted adult. You can also talk to Kids Helpline any time on 1800 55 1800. It is free and you do not have to give your name.

You can report a problem

Tell your teacher, parent or carer, or email Playbk. You can tell us about anything that worries you, including something an adult on the platform has done. You will not get in trouble for asking for help or making an honest report.

What happens if rules are broken

We may explain the rule, remove something unsafe or limit access while we look into it. You can ask for an explanation and ask us to review a decision.

Reporting contact: su*****@**********ts.com.

If someone is in danger right now, get help from a trusted adult and call 000. This platform is not an emergency service.